Privacy Policy
Last updated: July 13, 2026
Introduction
This privacy policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Booking details and payment information
- Communication history with our team
We also collect certain information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on our site.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your travel bookings
- To communicate with you about your enquiries and bookings
- To provide customer support and respond to your requests
- To improve our services and website functionality
- To send you relevant information about our services (with your consent)
- To comply with legal obligations and prevent fraud
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Performance of a contract when we provide travel services to you
- Legitimate interests in operating and improving our business
- Your consent where explicitly provided
- Legal obligations that require us to process certain data
Data Sharing and Third Parties
We may share your information with trusted third parties who assist us in delivering our services, including:
- Airlines, hotels, and other travel service providers
- Payment processors
- Technology service providers
- Professional advisors and legal authorities when required by law
We ensure that all third parties handle your data securely and in compliance with applicable data protection regulations.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Booking records are typically retained for seven years for accounting and legal purposes. Marketing consent data is kept until you withdraw consent.
Your Rights
Under data protection law, you have the following rights:
- The right to access your personal data
- The right to rectify inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.
Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure.
International Transfers
Your data may be transferred to and processed in countries outside the UK and European Economic Area. When we do so, we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children without parental consent.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us:
32 Hanover Street
Liverpool L1 4AA
United Kingdom
Email: [email protected]