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Terms of Use

Last updated: July 13, 2026

Agreement to Terms

By accessing and using this website and our services, you agree to be bound by these terms of use. If you do not agree with any part of these terms, please do not use our website or services.

Services Overview

We provide travel planning and booking services for domestic and international travel. Our services include but are not limited to:

  • Travel consultation and itinerary planning
  • Flight, accommodation, and transport bookings
  • Package holiday arrangements
  • Adventure and specialist tour organization
  • Corporate travel management

Booking Process

When you make a booking through our services:

  • You must provide accurate and complete information
  • You must be at least 18 years old to make a booking
  • A booking is confirmed only when we send you written confirmation
  • All bookings are subject to availability
  • Prices are subject to change until booking is confirmed

Payment Terms

Payment for our services is required as follows:

  • A deposit may be required to secure your booking
  • Full payment is typically required a specified number of days before travel
  • Payment methods accepted will be communicated during the booking process
  • All prices are quoted in British Pounds (GBP) unless otherwise stated
  • Prices include applicable taxes unless specified otherwise

Cancellations and Refunds

Cancellation terms vary depending on the specific booking:

  • Cancellations must be notified to us in writing
  • Cancellation charges depend on how far in advance you cancel
  • Some bookings may be non-refundable
  • We recommend appropriate travel insurance to protect against cancellation costs
  • Refund processing may take up to 14 business days

Changes to Bookings

If you wish to make changes to your booking:

  • Changes are subject to availability
  • Amendment fees may apply
  • Price differences for alternative arrangements must be paid
  • Some bookings cannot be changed once confirmed

Travel Documents

You are responsible for ensuring you have valid travel documents:

  • Valid passport with sufficient validity period
  • Appropriate visas for your destination
  • Required vaccinations or health certificates
  • Travel insurance documentation

We can provide guidance on requirements but ultimate responsibility rests with you.

Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance covering:

  • Trip cancellation and interruption
  • Medical expenses and emergency evacuation
  • Lost or delayed baggage
  • Personal liability

Our Responsibilities

We are committed to:

  • Providing accurate information about services we offer
  • Making bookings with reputable suppliers
  • Providing support throughout your travel planning process
  • Handling your personal data in accordance with data protection law

Limitations of Liability

Our liability is limited as follows:

  • We act as an agent for travel service providers and are not liable for their actions or failures
  • We are not responsible for circumstances beyond our reasonable control
  • Our liability is limited to the value of the services we have arranged
  • We are not liable for consequential losses

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Epidemics or pandemics
  • War or civil unrest
  • Industrial action
  • Government restrictions

Complaints

If you have a complaint about our services:

  • Contact us as soon as possible
  • Provide details of your complaint in writing
  • We will acknowledge receipt within 48 hours
  • We aim to resolve complaints within 28 days

Website Use

When using our website, you agree to:

  • Not use the website for any unlawful purpose
  • Not attempt to gain unauthorized access to any part of the website
  • Not introduce viruses or other malicious code
  • Not reproduce or redistribute content without permission

Intellectual Property

All content on this website, including text, images, logos, and design, is protected by intellectual property rights. You may not reproduce, distribute, or use any content without our written permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

If you have questions about these terms of use, please contact us:

32 Hanover Street
Liverpool L1 4AA
United Kingdom
Email: [email protected]

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.